Resolon LLC · Leadership
Chad Neptune
Chief Executive Officer and Chief AI Architect
Chad leads Resolon's AI architecture work. He starts with the executives and the teams who do the daily work, writes a target AI architecture and a phased plan they can approve, and keeps people in control of every decision AI touches.
AI architecture skills
What Chad does on an AI program, from the first executive interview to a plan leadership approves.
Chad works in TOGAF® and BIZBOK® disciplines: value streams, capability maps, baseline and target architectures, phased transition plans and architecture governance.
He uses them to answer what an executive asks first: what the business needs, what it will cost, what comes first and who decides.
Executive discovery
Stakeholder interviews with the executive team and the people who do the work, before any plan is written.
Current-state and capability mapping
What the business does today, capability by capability and stage by stage, mapped before anything is built.
Target AI architecture
Described in business terms: what each part does for the business, what it costs and what can wait.
Phased roadmaps
Plans leadership approves and funds one phase at a time, each phase standing on its own.
AI governance and human approval
Access by role, and clear points where a named person approves before AI-prepared work takes effect.
Data foundations for AI
Clean, governed data in place before automation is built on it.
Agentic workflow design
Workflows where agents prepare the work and people make the decisions.
Executive communication
Findings written in plain language, framed as a clear decision for the executives to make.
TOGAF is a registered trademark of The Open Group. BIZBOK is a registered trademark of the Business Architecture Guild.
Credentials
Issued by Anthropic. Both verifiable on Credly.
Anthropic Claude Certified Architect - Professional and Claude Certified Developer (Foundations).
Federal contractor leadership
Completed engagement.
Provided interim financial and operational leadership to a federal facilities O&M and base operations support contractor, a one-month engagement.
Background
Twenty years of operations leadership in highly regulated insurance environments.
Insurance agency owner since 2006: three agencies, 25 employees. Inner Circle award winner.
His operations leadership included direct management of technology programs spanning CRM platform design and deployment and call center technology build-out.
Lead Validator Pro
Architected and built a multi-tenant platform with database-level customer isolation, October 2025 to August 2026. Piloted with a Fortune 100 company and designed to scale to 14,000 users.
Neptune Leads Inc.
Owner and CEO, 2008 to 2010.
CRM platforms
Direct management of CRM platform design and deployment.
Call center technology
Direct management of call center technology build-out.
Early work
SQL and process-workflow design, 2003 to 2004.